FAQ

Can I put my product in the microwave?

In order to protect the quality of the product, it is not recommended to expose the products to extreme heat.  Also, as our tumblers are made of metal, we don't want your house to explode.

Are your products dishwasher safe?

We do not recommend putting them in the dishwasher, as it has the possibility of destroying the insulation for the tumbler, and therefore your hot drinks would no longer stay hot and your cold ones would not stay cold.  In addition, the harsh environment of the dishwasher may ruin the beautiful design on your product. 

How do I care for my product then?

All of our products are hand wash only.  Use gentle strokes when cleaning them; no harsh, vigorous scrubbing.  Do not place products in the microwave, or any other forms of extreme heat.  Remember that these were made with love, so make sure to treat them with love too.

I don't see what I am looking for. Do you customize?

Yes we do!  Just send us a message with your ideas and we can get to work.

I love your steel tumblers but I don't drink coffee. Can I use it for other beverages?

Our tumblers are suitable for all of your beverage needs.  Love water?  Pour it in!  Got a craving for a nice red wine?  It'll stay chilled!  Want your delicious apple juice in a beautiful container? You got it!

Do you ship internationally?

At this time, we do not ship internationally.  However, if you're ever stateside, we would be more than happy to ship it to you!

How soon will my product ship?

Products normally ship within 1-3 weeks, depending on complexity of the design.  If you need your item shipped by a specific date, we do offer a Rush Order option.  Make sure to click this box if you need it right away!

Help! My item arrived damaged. What do I do?

Oh no!  Please send us a message, and we will help resolve this situation with you.

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